FAQ

Shipping

When will my order ship? When will I receive it?

Standard domestic orders typically ship within 1-3 business days and will arrive 6-15 business days after your order is shipped. This time includes processing and shipping times.

You can track your order with the tracking information provided in your shipment notification email here.

When will my pre-order item ship? When will I receive it?

An item on pre-order is one that is not yet in our warehouse. By purchasing an item that is on pre-order, you are securing your item until we are able to ship it out to you.

If you purchase an item on pre-order, please know that we are unable to ship your entire order until your pre-order item arrives to our shipping facilities. We cannot ship your items separately and are unable to make any exceptions. If you'd like to receive items outside of pre-order prior to the expected arrival date, we recommend placing a separate order.

Orders

Can I make Adjustments to my order after it´s been placed?

We can’t make any promises, but we’ll give it our best shot. Email us ASAP at support@essiaclub.com for any changes regarding size, color, style, shipping address, or order cancellation or contact us here.

My order says delivered but I never received it.

Please confirm that the shipping address you used matches your location. If so, check with your neighbors to make sure someone near you didn’t receive your package by mistake. We offer Route Package Protection on every order, which covers items/packages that are lost, stolen or damaged in transit. If you paid for Route Package Protection and you cannot locate your package, please file a claim within 15 days of the noted delivery date here.

If you have any questions or need further assistance, please email support@essiaclub.com .

Lost or Stolen Packages.

You will need to opt into Package Protection before placing your order if desired. If you place an order with Package Protection and your item(s)/package(s) are lost, stolen or damaged in transit, please contact us to file a claim here.

If you have any questions or need further assistance, please email support@essiaclub.com

Please note: If you choose not to add Route Package Protection, you accept that SET Active is not liable for items that are lost, stolen or damaged in transit.

Returns

What is your return policy?

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible, items must be in the same condition you received them: unworn, unwashed, undamaged, with tags attached and in the original packaging. A receipt or proof of purchase is also required.

To start a return, please contact us here or at support@essiaclub.com. Returns sent back without prior approval will not be accepted. Once your return is approved, you’ll receive detailed instructions on how and where to send your package.

Please note: return shipping costs are the customer’s responsibility, and we strongly recommend using a tracked shipping method.

How do I start a return or exchange?

To initiate an exchange or return, please visit our return portal here.